Order by phone 01775 829 002

Please carefully read all our terms and conditions before making any purchase from the Ego Fragrance website. We sell 100% genuine designer perfumes, fragrances and other beauty products for both men and women.

By ordering any products listed on Ego Fragrance website, you agree to be bound by these terms and conditions. You should also read our “Privacy Policy” and “About Us”.

Placing an order – Once you have placed an order on Ego Fragrance website, the order is only accepted after being confirmed. We will send an email to you with your purchase and despatch details. It is only this email, which will confirm acceptance of your purchase.  The management of Ego Fragrance reserve the right to refuse an order for several reasons (eg. Problem with card authorisation, out of stock merchandise etc) and therefore, in such circumstances we will not be liable to you or anyone. Ego Fragrance also reserves the right to cancel or refuse orders at the discretion of our management.

Products – All the products displayed on Ego Fragrance are 100% authentic and are from guaranteed reliable suppliers. All products are subject to availability.  

Price – The price on Ego Fragrance website changes on a regular basis, due to different promotions. Price that you pay is the price shown on our website at time of purchase unless you have a valid promotion voucher/coupon, which will be honoured accordingly. Ego Fragrance does not operate a price matching policy.

Promotion – From time to time we will have promotional codes and vouchers. These will be redeemable as described on the voucher and will have no cash alternative. Promotional prices and stock are subject to availability.  Only one promotion code or gift voucher code, regardless of its origin, can be redeemed against any one order.  If Ego Fragrance has insufficient stock to deliver the goods ordered by you, or we are unable to dispatch a particular item to your requested delivery address, we will notify you as soon as possible.   In such circumstances, you will either be refunded for the cancelled item, or payment will not be collected from your card for the cancelled item.  Ego Fragrance will not offer any compensation in any form for disappointment suffered.  

Product picture – pictures shown on Ego Fragrance website may have slight variations as they are for illustration purposes only. Some image may show 100ml but the purchase you made is for only 50ml. This is because we use standard images to illustrate different size perfumes/fragrances. You must ensure that you read the product description before making any purchase as they show exactly what size of a particular fragrance you are purchasing. By placing an order on Ego Fragrance you are confirming that you have read all the details including the product description and you are in agreement that you have purchased the product that you wanted.

Despatch – We check all items for defects or damage before packaging and despatching. All our products are securely packaged after inspection, ready for delivery.

Delivery –  We have free UK standard delivery on selected products, please carefully read all the details before placing your order to ensure that you understand what is free and what is chargeable. Ego Fragrance will deliver the products to you in accordance with the delivery option selected by you when you placed your order  - e.g. standard delivery or next day delivery.  By placing an order you have agreed to pay the postage charge if there is one on the product that you are purchasing or based on the option selected.  You should read delivery details before placing an order.  All products are to be signed for on delivery. Delivery won’t be made to a vacant property. Therefore, if the item is returned to Ego Fragrance the customer will be required to pay the postage and packaging charge to re-send the item, regardless of whether the original delivery of product was free delivery or not.  Ego Fragrance will deliver to the card holder’s billing address or to a named person at a different address if it is a gift. However, Ego Fragrance reserves the right to deliver certain orders to the billing address only. Ego Fragrance will not deliver to hotels, cafes, internet cafes and care of addresses. Ego Fragrance will not change your delivery address once a purchase has been made and delivery agreed.  Ego Fragrance shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any event or circumstance beyond its reasonable control. In the rare event of a customer receiving an incorrect item, Ego Fragrance will, upon receipt of the returned incorrect item in its original and sealed packaging, send the correct item.   If the customer requires a faster replacement, upon agreement with the customer, Ego Fragrance will recharge the customer, send the correct item, and on receipt of the returned incorrect item in its original and sealed packaging, refund the customer for the cost of their 2nd order.  

Security – At EGO Fragrance we use Secure Sockets Layer (SSL) system to secure your data at checkout, which means all your personal data including your card details, password and address are encrypted by SSL. This means no one can access your details and they are not stored either, therefore it is never accessible even at a later date. To ensure our website is safe look for the padlock at the right hand bottom corner of the screen when you proceed to the checkout. Also the web address changes from normal  “ttp: to ttps:” when an extra layer of security kicks off on EGO Fragrance during checkout processing. When ordering online on EGO Fragrance website you can rest assured that your personal and card details are safe.  We take security of your details extremely seriously, to allow you to shop safely and securely on our website.  Orders may be subject to extra security checks at Ego Fragrance’s management discretion. This may include confirmation of cardholder’s details etc. If we do not get satisfactory details, we reserve the right to cancel the order or to request payment with a different card.

CAUTION - We work very hard to track down any fraudulent transaction on EGO Fragrance. If you want to use a stolen or unauthorised card on this website, DO NOT EVEN ATTEMPT as you will be caught and prosecuted.   Refund - Refunds will be paid onto the same credit or debit card from which payment was taken for items safely returned to us. The refund value will be for the price paid when the order was placed. Read our Refund and Return policy for full details on refund and return.

Data Protection – According to the Data Protection Act the information you provide to Ego Fragrance for any of the purposes listed on this website, we will not contact you or supply any of your details to third party, except where you have provided your consent to be contacted by us or third parties. We reserve the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the website, provided that any such change will not affect any purchases you have made before the change is implemented.